Article 1: Protection of personal data The company Delynov SAS is committed to the protection of personal data. We ensure the best possible protection of your personal data, in compliance with the General Data Protection Regulation.
We ensure that partner companies agree to process the information collected on the Site exclusively for the purposes of the company Delynov SAS and in accordance with our instructions, in compliance with the amended law n° 78-17 of 6 January 1978 relating to information technology, files and freedoms, known as the Data Protection Act, and commit to implementing appropriate measures to secure and protect data confidentiality.
1.1 Identity of the data controller All personal data is collected by:
Company Delynov SAS (delynov.fr), Registered office: 31 rue Boulay de la Meurthe 88000 EPINAL - France
1.2 Use of personal data and purpose Management of your orders The information and data concerning you are necessary for the management of your order and our commercial relations. This information and data are also kept for security purposes, in order to comply with legal and regulatory obligations.
Personalisation of our services The information and data concerning you allow us to improve and personalise the services we offer you and the information we send you.
Information and Newsletters Delynov.fr In order to keep you informed of our news and the benefits you can enjoy, you may receive offers from our brand by email. If you do not wish to receive offers and information from delynov.fr, you can object to the mailings by indicating it in My account > My information and Unsubscribe. Depending on the choices made when creating or consulting your account, you may therefore receive offers from delynov.fr.
The information and data you provide within your customer area are exclusively intended for delynov.fr for the purposes of personalising the services and information we send you.
In the absence of a selection and if you did not object when creating your account, you may receive information on the news of delynov.fr and newsletters relating to products similar to those you have already ordered.
Article 2: Data collected on our site
2.1 What data? We collect and process, in particular, your first and last names, address, email address, password, telephone number, IP address, connection data and browsing data, and order history, entered on the delynov.fr website.
The mandatory or optional nature of the data is indicated to you at the time of collection by an asterisk. Certain data is collected automatically as a result of your actions on the website.
We also carry out audience measurements; for example, we measure the number of page views, the number of visits to the website, as well as visitor activity on the website.
2.2 When?
We collect the information you provide to us, in particular when:
you create your customer account, you place an order on our site, you browse our site,
Article 3: Data recipients
The data collected on the delynov.fr website are exclusively intended for the company.
They may be transmitted to the companies – subcontractors – engaged by Delynov SAS for the execution of services and orders, including management, execution, processing and payment.
Article 4: Your rights under the French Data Protection Act
In accordance with the French Data Protection Act of 6 January 1978, as amended by the Act of 6 August 2004, you have the right to access, rectify and object to your personal data. Simply write to us online at Customer Service or by post to Société Delynov SAS (Delynov.fr) 31 rue Boulay de la Meurthe 88000 EPINAL, stating your surname, first name, e-mail address and, if possible, your customer reference. In accordance with current regulations, your request must be signed and accompanied by a photocopy of an identity document bearing your signature, and must specify the address to which the reply should be sent. A reply will then be sent to you within 2 months of receipt of the request.
Delynov SAS has a Data Protection Officer (DPO) responsible for ensuring the protection of personal data. You can contact the Delynov SAS Data Protection Officer using our contact form.
Article 5: Cookies
When browsing the Site, cookies are placed on your computer, mobile or tablet. Below you will find information to help you better understand how cookies work and how to use current tools to configure them.
Cookies are small text files that websites place on your computer's hard drive when visiting a site or viewing an advertisement. Their main purpose is to collect information relating to your browsing and to enable certain features. In particular, cookies help us to know what information you like, in order to offer you more content that may interest you. On your computer, cookies are managed by your internet browser.
5.1 Delynov SAS cookies: These are cookies placed by the company Delynov SAS on your device for the purposes of browsing the Site, optimising and personalising our services on the Site.
5.2 Third-party cookies: These are cookies placed by third-party companies (including Google, Criteo, Facebook, Twitter, etc.) in order to identify your interests through the pages consulted on the Site and to personalise the advertising offer addressed to you on or off the Site, or to track and analyse sales made. Furthermore, if you give us your consent, your personal data may be collected by Odoo.com (s.r.o., VAT number: BE0477472701), for the purpose of identifying your behaviour on our website.
Cookies may be placed when browsing the Site.
As part of our partnerships, we may transmit data concerning the pages and products consulted on the Site to partners acting on our behalf.
We ensure that partner companies agree to process the information collected on the Site exclusively for the needs of the company Delynov SAS and in accordance with our instructions, in compliance with the amended Law No. 78-17 of 6 January 1978 relating to information technology, files and civil liberties, known as the French Data Protection Act, and commit to implementing appropriate measures to secure and protect data confidentiality.
5.3 Purpose of cookies: Different types of cookies are used on the Site; they have different purposes. Some are necessary for your use of the Site.
* Cookies strictly necessary for the use of the Site: These cookies allow you to use the main features of the Site normally (for example, accessing your account).
* Analytical cookies: These cookies allow us to know the use and performance of the Site and to improve its operation (for example: Google Analytics allows us to know the most consulted pages, the browsers of internet users and the size of their screens).
* Functional cookies: These cookies make it possible to memorise your login data, secure your connection to the Site, and personalise your experience on the Site. These cookies allow, for example, to memorise information already communicated in order to improve browsing on the Site.
* Social network cookies: These social cookies aim to allow users to share pages and content via third-party social networks. They also make it possible to target the advertising offer on social networks. For more information on the use of your personal data in relation to social networks, you can consult the privacy policies of the third-party social networks concerned.
Article 6: Accepting or refusing cookies
You have various ways to manage cookies.
- Your internet browser settings:
You can choose to disable these cookies at any time. Your browser can also be set to notify you of the cookies that are placed on your computer and ask you whether to accept them or not. You can accept or refuse cookies on a case-by-case basis or refuse them systematically once and for all.
Please note that these settings may affect your access to our services that require the use of cookies.
To manage cookies in a way that best meets your expectations, we encourage you to configure your browser taking into account the purpose of the cookies as mentioned above.
Here is how to control or prevent cookies from being stored:
Each browser's configuration is different. It is described in your browser's help menu, which will tell you how to change your cookie preferences.
You can disable cookies by following the instructions below:
6.1 If you use the Internet Explorer browser In Internet Explorer, click on the "Tools" button, then on "Internet Options".
Under the General tab, under Browsing history, click on "Settings".
Click on the "View files" button.
Scroll through the list until you see files containing the term "Cookie". (All cookies contain the term "cookie" and usually the name of the website that created the cookie).
Select the unwanted cookie(s) and delete them.
Close the window containing the list of files, then click twice on "OK" to return to Internet Explorer.
6.2 If you use the Firefox browser Go to the "Tools" tab of the browser then select the "Options" menu.
In the window that appears, choose "Privacy" and click on "Show Cookies".
Select the unwanted cookie(s) and delete them.
6.3 If you use the Safari browser In your browser, choose the Edit > Preferences menu.
Click on "Security" then on "Show Cookies".
Select the unwanted cookie(s) and click on "Remove" or "Remove All".
After deleting the cookies, click on "Done".
6.4 If you use the Google Chrome browser Click on the "Tools" menu icon then select "Options".
Click on the "Advanced options" tab and go to the "Privacy" section.
Click on the "Show cookies" button.
Select the unwanted cookie(s) and delete them.
Click on "Close" to return to your browser.
- Settings on a cookie management platform:
You can manage your cookies by visiting cookie management platforms offered by advertising professionals.
Article 7: Bank details 7.1 Payment by bank card: When making a purchase on delynov.fr, it is important to note that all your details are secured via an SSL protocol. Thus, each of your transactions remains confidential through the use of cryptographic techniques.
Your bank details (card number, expiry date and security code) are encrypted as soon as they are entered and then transmitted to the bank. Furthermore, these details are entered directly on the Stripe platform to ensure maximum security. Therefore, we never store your bank details on our servers.
7.2 Immediate order with deferred payment:
You can also pay for your order via deferred payment. This payment method is exclusively reserved for advantage accounts.
This process remains completely secure; as soon as you select this option, your order is registered and then prepared. You then pay for your order according to the payment terms agreed with your Delynov SAS account manager.
Article 8: Our service providers 8.1 Google Analytics Delynov SAS uses Google Analytics to measure its website audience.